{"id":34,"date":"2026-08-03T01:42:48","date_gmt":"2026-08-03T01:42:48","guid":{"rendered":"http:\/\/127.0.0.1:8080\/?page_id=34"},"modified":"2026-08-08T17:15:51","modified_gmt":"2026-08-08T09:15:51","slug":"shipping-returns","status":"publish","type":"page","link":"https:\/\/tenmokuatelier.com\/cs\/shipping-returns\/","title":{"rendered":"Shipping &#038; Returns"},"content":{"rendered":"<h1>Doprava a vr\u00e1cen\u00ed zbo\u017e\u00ed<\/h1>\n<p>TENMOKU ATELIER zas\u00edl\u00e1 ru\u010dn\u011b vyr\u00e1b\u011bn\u00e9 keramick\u00e9 v\u00fdrobky z \u010d\u00ednsk\u00e9ho m\u011bsta Fuzhou. Ka\u017ed\u00e1 objedn\u00e1vka je zabalena do ochrann\u00fdch materi\u00e1l\u016f vybran\u00fdch s ohledem na konkr\u00e9tn\u00ed kus a je odesl\u00e1na s mo\u017enost\u00ed sledov\u00e1n\u00ed z\u00e1silky, je-li tato slu\u017eba k dispozici.<\/p>\n<h3>Jak se po\u010d\u00edt\u00e1 po\u0161tovn\u00e9<\/h3>\n<ul>\n<li>Dostupn\u00e9 zp\u016fsoby doru\u010den\u00ed a kone\u010dn\u00e9 po\u0161tovn\u00e9 se zobraz\u00ed p\u0159i dokon\u010dov\u00e1n\u00ed objedn\u00e1vky po zad\u00e1n\u00ed m\u00edsta ur\u010den\u00ed.<\/li>\n<li>Cena za dopravu se odv\u00edj\u00ed od celkov\u00e9ho bal\u00edku: ochrann\u00e9ho obalu, skute\u010dn\u00e9 hmotnosti z\u00e1silky, rozm\u011br\u016f kartonu, m\u00edsta ur\u010den\u00ed a dopravce, kter\u00fd na dan\u00e9 trase poskytuje slu\u017eby.<\/li>\n<li>V p\u0159\u00edpad\u011b v\u00edce kus\u016f zbo\u017e\u00ed je kombinujeme pouze tehdy, pokud to umo\u017e\u0148uj\u00ed jejich balic\u00ed t\u0159\u00edda a po\u017eadavky na ochranu. K\u0159ehk\u00e9 nebo nadrozm\u011brn\u00e9 kusy mohou b\u00fdt p\u0159epravov\u00e1ny v samostatn\u00fdch kartonech.<\/li>\n<\/ul>\n<h3>Cla, dan\u011b a slu\u017eba DDP<\/h3>\n<p>U destinac\u00ed a slu\u017eeb dopravc\u016f, kter\u00e9 se p\u0159i dokon\u010dov\u00e1n\u00ed objedn\u00e1vky zobrazuj\u00ed jako <strong>DDP \/ v\u010detn\u011b cla a dan\u00ed<\/strong>, Spole\u010dnost TENMOKU ATELIER zaji\u0161\u0165uje p\u0159edplacen\u00ed dovozn\u00edch poplatk\u016f prost\u0159ednictv\u00edm vybran\u00e9 logistick\u00e9 slu\u017eby. P\u0159i dod\u00e1n\u00ed by za tuto potvrzenou slu\u017ebu nem\u011bly b\u00fdt po\u017eadov\u00e1ny \u017e\u00e1dn\u00e9 dal\u0161\u00ed platby souvisej\u00edc\u00ed s dovozem. Pokud nen\u00ed pro danou destinaci nab\u00edzena mo\u017enost DDP, jsou p\u0159\u00edpadn\u00e9 m\u00edstn\u00ed dovozn\u00ed poplatky uvedeny nebo vy\u0159\u00edzeny v r\u00e1mci podm\u00ednek slu\u017eby p\u0159i dokon\u010dov\u00e1n\u00ed objedn\u00e1vky je\u0161t\u011b p\u0159ed jej\u00edm odesl\u00e1n\u00edm.<\/p>\n<h3>Celn\u00ed doklady<\/h3>\n<p>\u00dadaje na obchodn\u00ed faktu\u0159e se generuj\u00ed na z\u00e1klad\u011b informac\u00ed o produktech, materi\u00e1lech, m\u00edst\u011b p\u016fvodu, m\u00edst\u011b ur\u010den\u00ed a transakci obsa\u017een\u00fdch v objedn\u00e1vce, a to pro \u00fa\u010dely zpracov\u00e1n\u00ed p\u0159epravcem a celn\u00edm \u00fa\u0159adem. Deklarace produkt\u016f se vypl\u0148uj\u00ed v souladu s platn\u00fdmi po\u017eadavky m\u00edsta ur\u010den\u00ed a p\u0159epravce.<\/p>\n<h3>Odesl\u00e1n\u00ed a sledov\u00e1n\u00ed z\u00e1silky<\/h3>\n<p>Jakmile bude z\u00e1silka zabalena a p\u0159ed\u00e1na p\u0159epravci, obdr\u017e\u00edte e-mailem \u00fadaje pro sledov\u00e1n\u00ed z\u00e1silky. P\u0159epravce pro posledn\u00ed \u00fasek trasy je p\u0159id\u011blen slu\u017ebou 4PX podle m\u00edsta ur\u010den\u00ed; m\u016f\u017ee se li\u0161it v z\u00e1vislosti na zemi a trase.<\/p>\n<h3>Vr\u00e1cen\u00ed zbo\u017e\u00ed, v\u00fdm\u011bny a po\u0161kozen\u00ed p\u0159i p\u0159eprav\u011b<\/h3>\n<h4>Mohu objedn\u00e1vku zm\u011bnit nebo zru\u0161it?<\/h4>\n<p>Objedn\u00e1vky se dost\u00e1vaj\u00ed do balic\u00edho procesu kr\u00e1tce po p\u0159ijet\u00ed platby. Kontaktujte n\u00e1s pros\u00edm co nejd\u0159\u00edve a uve\u010fte \u010d\u00edslo objedn\u00e1vky a po\u017eadovanou zm\u011bnu. Potvrd\u00edme v\u00e1m, co je je\u0161t\u011b mo\u017en\u00e9 zm\u011bnit.<\/p>\n<h4>Co kdy\u017e doraz\u00ed zbo\u017e\u00ed po\u0161kozen\u00e9?<\/h4>\n<p>Pros\u00edme, kontaktujte n\u00e1s do 30 dn\u016f od doru\u010den\u00ed a uve\u010fte \u010d\u00edslo objedn\u00e1vky spolu s jasn\u00fdmi fotografiemi vn\u011bj\u0161\u00edho obalu a zbo\u017e\u00ed. Z\u00e1silku prov\u011b\u0159\u00edme a zajist\u00edme odpov\u00eddaj\u00edc\u00ed v\u00fdm\u011bnu, vr\u00e1cen\u00ed pen\u011bz nebo vy\u0159\u00edzen\u00ed reklamace.<\/p>\n<h4>Jak\u00e9 jsou podm\u00ednky vr\u00e1cen\u00ed zbo\u017e\u00ed?<\/h4>\n<p>V p\u0159\u00edpad\u011b \u017e\u00e1dosti o vr\u00e1cen\u00ed zbo\u017e\u00ed n\u00e1s pros\u00edm kontaktujte do 30 dn\u016f od doru\u010den\u00ed a uve\u010fte \u010d\u00edslo objedn\u00e1vky, n\u00e1zev zbo\u017e\u00ed a d\u016fvod vr\u00e1cen\u00ed. Zbo\u017e\u00ed mus\u00ed b\u00fdt nepou\u017eit\u00e9 a \u0159\u00e1dn\u011b zabalen\u00e9. Pokyny k vr\u00e1cen\u00ed zbo\u017e\u00ed poskytujeme individu\u00e1ln\u011b, proto\u017ee k\u0159ehk\u00e1 keramika vy\u017eaduje vhodn\u00fd zp\u016fsob vr\u00e1cen\u00ed. P\u016fvodn\u00ed n\u00e1klady na dopravu a zpracov\u00e1n\u00ed nemus\u00ed b\u00fdt vr\u00e1ceny, pokud zbo\u017e\u00ed nebylo doru\u010deno po\u0161kozen\u00e9 nebo pokud nedo\u0161lo k chyb\u011b z na\u0161\u00ed strany.<\/p>","protected":false},"excerpt":{"rendered":"<p>Shipping &amp; Returns TENMOKU ATELIER dispatches handcrafted ceramic ware from Fuzhou, China. Every order is packed with protective materials selected for the individual piece and is sent with trackable delivery where available. How shipping is calculated Available delivery services and the final shipping charge are shown at checkout after a destination is entered. Shipping is [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-34","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/tenmokuatelier.com\/cs\/wp-json\/wp\/v2\/pages\/34","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tenmokuatelier.com\/cs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tenmokuatelier.com\/cs\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/tenmokuatelier.com\/cs\/wp-json\/wp\/v2\/comments?post=34"}],"version-history":[{"count":6,"href":"https:\/\/tenmokuatelier.com\/cs\/wp-json\/wp\/v2\/pages\/34\/revisions"}],"predecessor-version":[{"id":5383,"href":"https:\/\/tenmokuatelier.com\/cs\/wp-json\/wp\/v2\/pages\/34\/revisions\/5383"}],"wp:attachment":[{"href":"https:\/\/tenmokuatelier.com\/cs\/wp-json\/wp\/v2\/media?parent=34"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}