{"id":34,"date":"2026-08-03T01:42:48","date_gmt":"2026-08-03T01:42:48","guid":{"rendered":"http:\/\/127.0.0.1:8080\/?page_id=34"},"modified":"2026-08-11T14:26:33","modified_gmt":"2026-08-11T06:26:33","slug":"shipping-returns","status":"publish","type":"page","link":"https:\/\/tenmokuatelier.com\/cs\/shipping-returns\/","title":{"rendered":"Shipping &#038; Returns"},"content":{"rendered":"<p>TENMOKU ATELIER dispatches handcrafted ceramic ware from Fuzhou, China. We currently ship only to selected destinations supported by our QC Standard Shipping service. Available destinations and the final shipping charge are shown at checkout after a destination is entered. Every order is packed with protective materials selected for the individual piece and sent with trackable delivery where available.<\/p>\n<h3>Jak se po\u010d\u00edt\u00e1 po\u0161tovn\u00e9<\/h3>\n<ul>\n<li>Dostupn\u00e9 zp\u016fsoby doru\u010den\u00ed a kone\u010dn\u00e9 po\u0161tovn\u00e9 se zobraz\u00ed p\u0159i dokon\u010dov\u00e1n\u00ed objedn\u00e1vky po zad\u00e1n\u00ed m\u00edsta ur\u010den\u00ed.<\/li>\n<li>The displayed shipping charge is calculated from the configured product and packaging data, destination, and the QC rate table available for that route.<\/li>\n<li>V p\u0159\u00edpad\u011b v\u00edce kus\u016f zbo\u017e\u00ed je kombinujeme pouze tehdy, pokud to umo\u017e\u0148uj\u00ed jejich balic\u00ed t\u0159\u00edda a po\u017eadavky na ochranu. K\u0159ehk\u00e9 nebo nadrozm\u011brn\u00e9 kusy mohou b\u00fdt p\u0159epravov\u00e1ny v samostatn\u00fdch kartonech.<\/li>\n<\/ul>\n<h3>Duties, taxes and customs charges<\/h3>\n<p>Our current service is <strong>DDU (Delivered Duty Unpaid)<\/strong>. Shipping charges shown at checkout cover transportation only. Any import duties, VAT or GST, customs clearance fees, or local handling charges imposed by the destination country are the responsibility of the recipient and may be collected on delivery. We currently do not offer DDP service.<\/p>\n<h3>Supported destinations<\/h3>\n<p>We ship only to destinations available in the checkout country list. If no shipping option appears after entering an address, the destination is not currently supported.<\/p>\n<h3>Celn\u00ed doklady<\/h3>\n<p>Commercial invoice data is generated from the order product, material, origin, destination, and transaction information for carrier and customs processing. Product declarations are completed according to the applicable destination and carrier requirements.<\/p>\n<h3>Odesl\u00e1n\u00ed a sledov\u00e1n\u00ed z\u00e1silky<\/h3>\n<p>After an order is packed and handed to the carrier, you will receive tracking details by email. The final-mile carrier is assigned by the 4PX service for the destination and may differ by country and route.<\/p>\n<h3>Vr\u00e1cen\u00ed zbo\u017e\u00ed, v\u00fdm\u011bny a po\u0161kozen\u00ed p\u0159i p\u0159eprav\u011b<\/h3>\n<h4>Mohu objedn\u00e1vku zm\u011bnit nebo zru\u0161it?<\/h4>\n<p>Objedn\u00e1vky se dost\u00e1vaj\u00ed do balic\u00edho procesu kr\u00e1tce po p\u0159ijet\u00ed platby. Kontaktujte n\u00e1s pros\u00edm co nejd\u0159\u00edve a uve\u010fte \u010d\u00edslo objedn\u00e1vky a po\u017eadovanou zm\u011bnu. Potvrd\u00edme v\u00e1m, co je je\u0161t\u011b mo\u017en\u00e9 zm\u011bnit.<\/p>\n<h4>Co kdy\u017e doraz\u00ed zbo\u017e\u00ed po\u0161kozen\u00e9?<\/h4>\n<p>Please contact us within 30 days of delivery with your order number and clear photos of the outer packaging and the item. We will review the shipment and arrange the appropriate replacement, refund, or claim process.<\/p>\n<h4>What is the customer return policy?<\/h4>\n<p>For a customer return request, contact us within 30 days of delivery with the order number, item name, and reason. Items must be unused and securely repacked. Return instructions are provided case by case because fragile ceramics require a suitable return method. Original shipping and processing charges may not be refundable unless the item arrived damaged or an error occurred on our side.<\/p>\n<h4>What happens if a parcel cannot be delivered?<\/h4>\n<p>If a parcel cannot be delivered because of an incorrect address, refusal, a customs issue, or another destination-side problem, an international return-to-sender service may not be available. Such parcels may be abandoned or destroyed by the logistics provider. Please contact us promptly so we can review the shipment and order circumstances.<\/p>","protected":false},"excerpt":{"rendered":"<p>TENMOKU ATELIER dispatches handcrafted ceramic ware from Fuzhou, China. We currently ship only to selected destinations supported by our QC Standard Shipping service. Available destinations and the final shipping charge are shown at checkout after a destination is entered. Every order is packed with protective materials selected for the individual piece and sent with trackable [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-34","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/tenmokuatelier.com\/cs\/wp-json\/wp\/v2\/pages\/34","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tenmokuatelier.com\/cs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tenmokuatelier.com\/cs\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/tenmokuatelier.com\/cs\/wp-json\/wp\/v2\/comments?post=34"}],"version-history":[{"count":8,"href":"https:\/\/tenmokuatelier.com\/cs\/wp-json\/wp\/v2\/pages\/34\/revisions"}],"predecessor-version":[{"id":5391,"href":"https:\/\/tenmokuatelier.com\/cs\/wp-json\/wp\/v2\/pages\/34\/revisions\/5391"}],"wp:attachment":[{"href":"https:\/\/tenmokuatelier.com\/cs\/wp-json\/wp\/v2\/media?parent=34"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}