配送・返品
TENMOKU ATELIER dispatches handcrafted ceramic ware from Fuzhou, China. We currently ship only to selected destinations supported by our QC Standard Shipping service. Available destinations and the final shipping charge are shown at checkout after a destination is entered. Every order is packed with protective materials selected for the individual piece and sent with trackable delivery where available.
送料の計算方法
- 配送先を入力すると、チェックアウト画面で利用可能な配送サービスと最終的な送料が表示されます。.
- The displayed shipping charge is calculated from the configured product and packaging data, destination, and the QC rate table available for that route.
- 複数の品目については、梱包クラスおよび保護要件が許容する場合に限り、それらをまとめて梱包いたします。壊れやすい品物や特大の品物は、別々の段ボール箱で輸送される場合があります。.
Duties, taxes and customs charges
Our current service is DDU (Delivered Duty Unpaid). Shipping charges shown at checkout cover transportation only. Any import duties, VAT or GST, customs clearance fees, or local handling charges imposed by the destination country are the responsibility of the recipient and may be collected on delivery. We currently do not offer DDP service.
Supported destinations
We ship only to destinations available in the checkout country list. If no shipping option appears after entering an address, the destination is not currently supported.
通関書類
Commercial invoice data is generated from the order product, material, origin, destination, and transaction information for carrier and customs processing. Product declarations are completed according to the applicable destination and carrier requirements.
発送と追跡
After an order is packed and handed to the carrier, you will receive tracking details by email. The final-mile carrier is assigned by the 4PX service for the destination and may differ by country and route.
返品、変更、および輸送中の破損
注文の変更やキャンセルはできますか？
ご注文は、お支払いが確認され次第、すぐに梱包工程に進みます。お手数ですが、ご注文番号と変更内容をお知らせの上、できるだけ早くご連絡ください。変更が可能な内容について確認させていただきます。.
商品が破損した状態で届いた場合はどうなりますか？
Please contact us within 30 days of delivery with your order number and clear photos of the outer packaging and the item. We will review the shipment and arrange the appropriate replacement, refund, or claim process.
What is the customer return policy?
For a customer return request, contact us within 30 days of delivery with the order number, item name, and reason. Items must be unused and securely repacked. Return instructions are provided case by case because fragile ceramics require a suitable return method. Original shipping and processing charges may not be refundable unless the item arrived damaged or an error occurred on our side.
What happens if a parcel cannot be delivered?
If a parcel cannot be delivered because of an incorrect address, refusal, a customs issue, or another destination-side problem, an international return-to-sender service may not be available. Such parcels may be abandoned or destroyed by the logistics provider. Please contact us promptly so we can review the shipment and order circumstances.