배송 및 반품
TENMOKU ATELIER dispatches handcrafted ceramic ware from Fuzhou, China. We currently ship only to selected destinations supported by our QC Standard Shipping service. Available destinations and the final shipping charge are shown at checkout after a destination is entered. Every order is packed with protective materials selected for the individual piece and sent with trackable delivery where available.
배송비 산정 방법
- 배송지 정보를 입력하면 결제 단계에서 이용 가능한 배송 서비스와 최종 배송비가 표시됩니다.
- The displayed shipping charge is calculated from the configured product and packaging data, destination, and the QC rate table available for that route.
- 여러 개의 물품이 있는 경우, 포장 등급 및 보호 요건이 허용하는 경우에만 해당 물품들을 함께 포장합니다. 깨지기 쉬운 물품이나 대형 물품은 별도의 상자에 담아 운송될 수 있습니다.
Duties, taxes and customs charges
Our current service is DDU (Delivered Duty Unpaid). Shipping charges shown at checkout cover transportation only. Any import duties, VAT or GST, customs clearance fees, or local handling charges imposed by the destination country are the responsibility of the recipient and may be collected on delivery. We currently do not offer DDP service.
Supported destinations
We ship only to destinations available in the checkout country list. If no shipping option appears after entering an address, the destination is not currently supported.
통관 서류
Commercial invoice data is generated from the order product, material, origin, destination, and transaction information for carrier and customs processing. Product declarations are completed according to the applicable destination and carrier requirements.
발송 및 추적
After an order is packed and handed to the carrier, you will receive tracking details by email. The final-mile carrier is assigned by the 4PX service for the destination and may differ by country and route.
반품, 교환 및 운송 중 파손
주문을 변경하거나 취소할 수 있나요?
결제가 완료되면 주문은 곧바로 포장 절차로 넘어갑니다. 주문 번호와 변경을 요청하시는 내용을 알려주시면 가능한 한 빨리 연락해 주시기 바랍니다. 변경이 가능한 사항을 확인해 드리겠습니다.
상품이 파손된 상태로 도착하면 어떻게 하나요?
Please contact us within 30 days of delivery with your order number and clear photos of the outer packaging and the item. We will review the shipment and arrange the appropriate replacement, refund, or claim process.
What is the customer return policy?
For a customer return request, contact us within 30 days of delivery with the order number, item name, and reason. Items must be unused and securely repacked. Return instructions are provided case by case because fragile ceramics require a suitable return method. Original shipping and processing charges may not be refundable unless the item arrived damaged or an error occurred on our side.
What happens if a parcel cannot be delivered?
If a parcel cannot be delivered because of an incorrect address, refusal, a customs issue, or another destination-side problem, an international return-to-sender service may not be available. Such parcels may be abandoned or destroyed by the logistics provider. Please contact us promptly so we can review the shipment and order circumstances.