Livraison et retours
| Shipping Method | Region | Shipping Time (Business Days Estimation) |
|---|---|---|
| Express Shipping | All Countries | 3 – 7 |
| Standard Shipping | United States, Canada, France, Belgium, Germany, Netherlands, Switzerland, United Kingdom, Ireland, Iceland Spain, Portugal, Denmark, Finland, Norway, Sweden, Slovenia Poland, Hungary, Austria, Czech Republic, Israel, Japan, South Korea, Vietnam, Singapore, Malaysia, Thailand, Philippines, Indonesia, Australia, New Zealand, Italy | 8 – 15 |
| Brazil, Chile, Russia, South Africa | 14 – 30 | |
| UAE, Kuwait, Saudi Arabia, Lebanon | 10 – 24 | |
| All Other Countries | 15 – 30 |
Cancellations, returns & damages
Can I make changes to or cancel my order?
Orders enter the packing process soon after payment is accepted. Use the local contact form as soon as possible with the subject line Cancellation, your full name, and order number. We will confirm what can still be changed.
What is your return policy?
If a product is not right for you, contact us within 30 days of delivery with your order number, product name, and reason for the return. Products must be unused and securely repacked. Original shipping and processing charges may not be refundable, and return shipping is the buyer’s responsibility unless the item arrived damaged.
Can I exchange a product?
Use the local contact form within 30 days with your order number and full name so we can advise on the next step.
An item was damaged in transit. What do I do?
Send your order number, full name, and photos of the packaging and damaged item through the local contact form. We will review the claim and help with a replacement or refund.
How long does a refund take?
After the return arrives and is inspected, refunds are normally processed within 3–5 business days. Your bank may need another 5–10 business days to display it.
Customs duties and local taxes
Our current service is DDU (Delivered Duty Unpaid). Shipping charges shown at checkout cover transportation only. Any import duties, VAT or GST, customs clearance fees, or local handling charges imposed by the destination country are the responsibility of the recipient and may be collected on delivery. We currently do not offer DDP service.