運送與退貨
TENMOKU ATELIER dispatches handcrafted ceramic ware from Fuzhou, China. We currently ship only to selected destinations supported by our QC Standard Shipping service. Available destinations and the final shipping charge are shown at checkout after a destination is entered. Every order is packed with protective materials selected for the individual piece and sent with trackable delivery where available.
運費如何計算
- 輸入目的地後，結帳頁面將顯示可用的配送服務及最終運費。.
- The displayed shipping charge is calculated from the configured product and packaging data, destination, and the QC rate table available for that route.
- 若有多件貨物，我們僅在貨物的包裝類別及防護要求允許的情況下，才會將其合併裝箱。易碎或超大尺寸的貨物可能會分裝於不同的紙箱中運送。.
Duties, taxes and customs charges
Our current service is DDU (Delivered Duty Unpaid). Shipping charges shown at checkout cover transportation only. Any import duties, VAT or GST, customs clearance fees, or local handling charges imposed by the destination country are the responsibility of the recipient and may be collected on delivery. We currently do not offer DDP service.
Supported destinations
We ship only to destinations available in the checkout country list. If no shipping option appears after entering an address, the destination is not currently supported.
海關文件
Commercial invoice data is generated from the order product, material, origin, destination, and transaction information for carrier and customs processing. Product declarations are completed according to the applicable destination and carrier requirements.
發貨與追蹤
After an order is packed and handed to the carrier, you will receive tracking details by email. The final-mile carrier is assigned by the 4PX service for the destination and may differ by country and route.
退貨、換貨及運輸損壞
我可以變更或取消訂單嗎？
訂單在付款確認後不久便會進入包裝流程。請盡快聯絡我們，並提供您的訂單編號及所需的變更內容。我們將確認哪些項目仍可進行變更。.
如果商品送達時已損壞該怎麼辦？
Please contact us within 30 days of delivery with your order number and clear photos of the outer packaging and the item. We will review the shipment and arrange the appropriate replacement, refund, or claim process.
What is the customer return policy?
For a customer return request, contact us within 30 days of delivery with the order number, item name, and reason. Items must be unused and securely repacked. Return instructions are provided case by case because fragile ceramics require a suitable return method. Original shipping and processing charges may not be refundable unless the item arrived damaged or an error occurred on our side.
What happens if a parcel cannot be delivered?
If a parcel cannot be delivered because of an incorrect address, refusal, a customs issue, or another destination-side problem, an international return-to-sender service may not be available. Such parcels may be abandoned or destroyed by the logistics provider. Please contact us promptly so we can review the shipment and order circumstances.