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Overview

This online TENMOKU ATELIER store is operated as a teaware shop. By visiting the site, creating an account, placing an order, or using our services, you agree to these terms.

Products and information

Product names, images, dimensions, glaze descriptions, availability, and prices are provided on the individual product page. Handmade variation is part of the character of these products.

Orders and payment

Orders are subject to product availability and confirmation. Available payment methods are shown at checkout. PayPal is connected in the production environment, and payment is handled through the selected payment provider after the order is confirmed.

Shipping and customs

Shipping availability and charges are shown at checkout after a destination is entered. Our current service is DDU. Import duties, VAT or GST, customs clearance fees, and local handling charges imposed by the destination country are the responsibility of the recipient. Please see the Shipping & Returns page for details.

Returns and damaged items

Returns, exchanges, and damage claims are handled according to the Shipping & Returns page.

Site use

Do not misuse the site, attempt to disrupt its operation, or submit unlawful, misleading, or harmful content through its forms or tools.

Changes

These terms may be updated when the store, products, payment methods, shipping services, or site features change.