Pengiriman & Pengembalian Barang

TENMOKU ATELIER dispatches handcrafted ceramic ware from Fuzhou, China. We currently ship only to selected destinations supported by our QC Standard Shipping service. Available destinations and the final shipping charge are shown at checkout after a destination is entered. Every order is packed with protective materials selected for the individual piece and sent with trackable delivery where available.

Cara perhitungan biaya pengiriman

• Layanan pengiriman yang tersedia dan biaya pengiriman akhir akan ditampilkan pada halaman pembayaran setelah alamat tujuan dimasukkan.
• The displayed shipping charge is calculated from the configured product and packaging data, destination, and the QC rate table available for that route.
• Untuk pengiriman dalam jumlah banyak, kami hanya akan menggabungkan barang-barang tersebut jika kelas kemasan dan persyaratan perlindungannya memungkinkan. Barang yang mudah pecah atau berukuran besar mungkin akan dikirim dalam karton terpisah.

Duties, taxes and customs charges

Our current service is DDU (Delivered Duty Unpaid). Shipping charges shown at checkout cover transportation only. Any import duties, VAT or GST, customs clearance fees, or local handling charges imposed by the destination country are the responsibility of the recipient and may be collected on delivery. We currently do not offer DDP service.

Supported destinations

We ship only to destinations available in the checkout country list. If no shipping option appears after entering an address, the destination is not currently supported.

Dokumen bea cukai

Commercial invoice data is generated from the order product, material, origin, destination, and transaction information for carrier and customs processing. Product declarations are completed according to the applicable destination and carrier requirements.

Pengiriman dan pelacakan

After an order is packed and handed to the carrier, you will receive tracking details by email. The final-mile carrier is assigned by the 4PX service for the destination and may differ by country and route.

Pengembalian, penggantian, dan kerusakan selama pengiriman

Apakah saya bisa mengubah atau membatalkan pesanan?

Pesanan akan segera masuk ke proses pengemasan setelah pembayaran diterima. Mohon hubungi kami secepat mungkin dengan menyebutkan nomor pesanan Anda dan perubahan yang diminta. Kami akan mengonfirmasi hal-hal apa saja yang masih dapat diubah.

Bagaimana jika barang yang diterima dalam keadaan rusak?

Please contact us within 30 days of delivery with your order number and clear photos of the outer packaging and the item. We will review the shipment and arrange the appropriate replacement, refund, or claim process.

What is the customer return policy?

For a customer return request, contact us within 30 days of delivery with the order number, item name, and reason. Items must be unused and securely repacked. Return instructions are provided case by case because fragile ceramics require a suitable return method. Original shipping and processing charges may not be refundable unless the item arrived damaged or an error occurred on our side.

What happens if a parcel cannot be delivered?

If a parcel cannot be delivered because of an incorrect address, refusal, a customs issue, or another destination-side problem, an international return-to-sender service may not be available. Such parcels may be abandoned or destroyed by the logistics provider. Please contact us promptly so we can review the shipment and order circumstances.